Privacy Policy
Millan Bumpers Plus — Austin, TX
Effective Date: June 29, 2026 | Last Updated: June 29, 2026
1. Introduction
Millan Bumpers Plus (“we,” “us,” or “our”) is committed to protecting the privacy and per-sonal information of our customers and website visitors. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights with respect to that information.
By contacting us, using our website, submitting a quote request, or using any of our services, you agree to the terms described in this Privacy Policy.
If you have any questions about this policy, please contact us directly using the infor-mation provided at the end of this document.
2. Information We Collect
We collect information in the following ways:
2.1 Information You Provide Directly
When you request a quote, schedule a service, or contact us, we may collect:
- Full name
- Phone number (for calls, texts, or SMS communication)
- Email address
- Vehicle information (make, model, and year)
- Type of damage or service requested
- Photos of your vehicle or damage submitted via text or email
- Preferred contact method and best time to reach you
- Additional notes or details you choose to include in your message or form submission
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address and device type
- Browser type and version
- Pages visited and time spent on the site
- Referring website or link
- General geographic location (based on IP address)
This information is collected through standard web technologies such as cookies, web beacons, and analytics tools.
2.3 Information From Third Parties
We may receive information about you from third-party platforms if you contact us through messaging apps, social media, or referral services. We only use this information to respond to your inquiry and provide our services.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide our services: Process your repair request, prepare an accurate estimate, schedule pickup and delivery, and complete the repair.
- To communicate with you: Respond to inquiries, send quotes, confirm appointments, and provide status updates about your vehicle.
- To improve our services: Understand how customers use our services and identify areas for improvement.
- To comply with legal obligations: Maintain records required by applicable law, including insurance documentation and service records.
- To protect our business and customers: Detect and prevent fraud, misuse, or unauthorized activity.
- For marketing purposes (with your consent): We may occasionally send you information about promotions, new services, or relevant updates. You may opt out at any time by contacting us directly.
We do not use your information to make automated decisions that produce legal or similarly significant effects without human review.
4. How We Share Your Information
We value your privacy and do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
4.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, such as:
- Cloud storage and communication platforms used to manage photos, messages, and records
- Website hosting and analytics providers
- Payment processors, if applicable
These service providers are contractually required to keep your information confidential and use it only for the purposes we specify.
4.2 Insurance Purposes
If you request insurance-grade documentation for a claim, we may share relevant repair information and documentation directly with your insurance provider or as required to process your claim.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in good faith belief that such action is necessary to:
- Comply with a legal obligation or court order
- Protect and defend our rights or property
- Prevent or investigate possible wrongdoing
- Protect the personal safety of our customers or the public
4.4 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity. We will notify you in advance if this occurs.
5. Photos and Vehicle Information
When you submit photos of your vehicle for a repair estimate, those photos are used solely for the purpose of evaluating the damage and preparing your quote. Photos are stored securely and are not shared with third parties for marketing or any purpose unrelated to your service.
Vehicle information (make, model, year) is used to ensure we source the correct parts and materials for your repair, and to provide an accurate estimate.
6. Text Messages and SMS Communications
By providing your phone number and texting us, you consent to receive text messages from Millan Bumpers Plus related to your service request, appointment confirmations, and updates. Standard message and data rates from your carrier may apply.
You may opt out of SMS communications at any time by replying STOP to any message we send, or by contacting us directly. We do not share your phone number with third parties for marketing purposes.
7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect analytics data.
Types of Cookies We Use
|
Type |
Purpose |
|
Essential Cookies |
Required for the website to function properly |
|
Analytics Cookies |
Help us understand how visitors use our site |
|
Preference Cookies |
Remember your settings and preferences |
You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Specifically:
- Quote and service records are retained for up to 3 years for business and insurance purposes.
- Photos submitted for estimates are retained for 12 months from the date of submission, or until your service is complete.
- Contact and communication records are retained for up to 2 years.
After the applicable retention period, we securely delete or anonymize your information.
9. Data Security
We take the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
If you believe your information has been compromised, please contact us immediately.
10. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal information we hold about you.
- Right to Correction: Request that we correct inaccurate or incomplete information.
- Right to Deletion: Request that we delete your personal information, subject to legal retention obligations.
- Right to Opt Out of Marketing: Opt out of receiving promotional communications from us at any time.
- Right to Data Portability: Request that we provide your information in a portable format where technically feasible.
To exercise any of these rights, please contact us using the information in Section 13. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
11. Children's Privacy
Our services are intended for adults and are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
If you believe we may have collected information from a child under 13, please contact us immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
Millan Bumpers Plus
Austin, TX and surrounding areas
- Text (Preferred): Text us directly for the fastest response
- Email: Send us an email with your question or concern
- By Mail: Contact us in writing at our business address in Austin, TX
Business Hours: Monday – Saturday, 8:00 AM – 7:00 PM (Austin, TX time)
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Millan Bumpers Plus is committed to handling your personal information with the same care and professionalism we bring to every vehicle repair — transparently, responsibly, and with your best interests in mind.