Terms and Conditions of Ser-vice
Millan Bumpers Plus — Austin, TX
Effective Date: June 29, 2026
1. Acceptance of Terms
By requesting a quote, scheduling a pickup, authorizing a repair, or otherwise engaging with the services provided by Millan Bumpers Plus (“Company,” “we,” “us,” or “our”), you (“Customer,” “you,” or “your”) agree to be bound by these Terms and Conditions of Service (“Terms”). Please read them carefully before proceeding.
These Terms constitute a legally binding agreement between you and Millan Bumpers Plus. If you do not agree to these Terms, please do not engage our services.
2. Services Offered
Millan Bumpers Plus provides premium auto body repair and restoration services in the greater Austin, TX area, including but not limited to:
- Auto Body Repair — collision, panel, and structural damage restoration
- Fender Bender Repair — minor and moderate panel damage, color-matched blending
- Bumper Repair & Replacement — scuffs, cracks, deep gouges, and full bumper replacement
- Headlight Restoration & Replacement — UV polishing and full assembly replacement
- Auto Glass Services — chip and crack repair, full windshield and glass replacement, ADAS recalibration
- Paintless Dent Repair (PDR) — non-invasive dent removal preserving factory paint
- Blackout Trim Restoration — restoration of faded exterior plastics and trim panels
The Company reserves the right to add, modify, or discontinue any service at any time without prior notice. Not all services may be available for all vehicle makes, models, or damage types. Availability will be communicated during the estimate process.
3. Service Area
Millan Bumpers Plus provides concierge pick-up and delivery services throughout the greater Austin, Texas area. If you are unsure whether your location falls within our service area, please contact us prior to scheduling. We will make reasonable efforts to accommodate customers near the edges of our service area.
Service area coverage is subject to change. We reserve the right to decline service requests outside our operational area.
4. Estimates and Quotes
4.1 Free Estimates
Millan Bumpers Plus provides free, no-obligation estimates based on photos submitted by the customer via text or email. Estimates are issued at no cost and carry no commitment to proceed with the repair.
4.2 Accuracy of Estimates
Estimates are based on the information and photos provided by the customer at the time of the request. While we strive for accuracy, the final price may differ from the initial estimate if:
- Additional damage is discovered upon physical inspection that was not visible in the submitted photos.
- The scope of work required differs materially from the initial assessment.
- The customer requests additional services or modifications after the estimate is issued.
In the event of a price change, we will notify you before performing any additional work and obtain your authorization to proceed. No additional charges will be applied without your explicit approval.
4.3 Quote Validity
Estimates are valid for thirty (30) days from the date of issuance, unless otherwise stated. After this period, a new estimate may be required, particularly if material costs or service requirements have changed.
4.4 No Hidden Fees
The quoted price is the price you pay. Millan Bumpers Plus does not charge hidden fees, administrative fees, or diagnostic fees not disclosed in the estimate. Your quote is your price, subject only to the change conditions described in Section 4.2 above.
5. Authorization to Perform Services
By approving an estimate — whether verbally, in writing, via text message, email, or other electronic communication — you authorize Millan Bumpers Plus to perform the agreed-upon services on your vehicle. You represent and warrant that:
- You are the registered owner of the vehicle or have the legal authority and express permission of the owner to authorize repairs.
- The vehicle is free of liens or encumbrances that would prohibit the performance of the authorized services.
- All information provided to us, including photos and vehicle description, is accurate and complete to the best of your knowledge.
Millan Bumpers Plus reserves the right to refuse service to any customer at its sole discretion.
6. Concierge Pick-Up and Delivery
6.1 Free Pick-Up and Delivery
Millan Bumpers Plus offers complimentary vehicle pick-up and delivery for all services within our service area. There is no additional charge for this service.
6.2 Scheduling
Pick-up will be scheduled at a mutually agreed time and location following your approval of the estimate. You are responsible for ensuring the vehicle is accessible and ready at the scheduled time. If the vehicle is not available at the agreed time, a new pick-up appointment will be required.
6.3 Vehicle Condition at Pick-Up
At the time of pick-up, you agree to:
- Remove all personal belongings, valuables, and important documents from the vehicle. Millan Bumpers Plus is not responsible for any personal items left in the vehicle.
- Disclose any known pre-existing damage, mechanical issues, or conditions that may affect the safety of transporting or servicing the vehicle.
- Ensure the vehicle is in a safely operable condition for transport, unless the nature of the damage prevents this (in which case, please notify us in advance).
6.4 Keys and Access
You authorize our transport team to operate the vehicle as necessary for loading, unloading, positioning, and servicing. We will handle your vehicle with the utmost care at all times.
7. Insurance During Transport and Service
Millan Bumpers Plus maintains insurance coverage for vehicles in our care, custody, and control from the time of pick-up to the time of delivery. In the event of damage caused by our transport team or technicians during the service period, the Company will be responsible for repairing or compensating for such damage.
Our insurance coverage does not extend to:
- Pre-existing damage present at the time of pick-up.
- Damage resulting from undisclosed mechanical defects or conditions that existed prior to pick-up.
- Personal property left in the vehicle.
- Acts of God, natural disasters, or events outside our reasonable control (force majeure).
A vehicle condition record may be created at the time of pick-up to document pre-existing damage. We encourage customers to review and acknowledge this record.
8. 24-Hour Turnaround Guarantee
8.1 Standard Turnaround
For the majority of our services, Millan Bumpers Plus guarantees that your vehicle will be repaired and returned to you within twenty-four (24) hours of pick-up. The specific timeline will be confirmed at the time the estimate is approved.
8.2 Exceptions
The 24-hour turnaround guarantee may not apply in the following circumstances:
- Repairs requiring extensive structural work or frame straightening beyond standard collision restoration.
- Services requiring special-order parts that are not immediately available.
- Repairs involving ADAS (Advanced Driver Assistance Systems) recalibration that requires additional time.
- Circumstances beyond our reasonable control, including supply chain delays, equipment failure, or force majeure events.
In all cases where the standard turnaround cannot be met, we will communicate this to you clearly before picking up your vehicle and will provide a revised, agreed-upon timeline.
9. Quality Guarantee and Warranty
9.1 Our Commitment
Millan Bumpers Plus is committed to delivering factory-quality results using premium materials, OEM-compatible parts, and advanced color-matching technology. Every repair is performed to the highest professional standards.
9.2 Warranty on Workmanship
We provide a limited warranty on our workmanship for a period of ninety (90) days from the date of vehicle return, unless a longer period is specified in writing at the time of service. This warranty covers defects in the quality of the repair work performed by our technicians, including paint adhesion, color matching, and structural integrity of the repair.
9.3 Warranty Exclusions
The workmanship warranty does not cover:
- Damage caused by accidents, collisions, or impacts occurring after vehicle delivery.
- Normal wear and tear.
- Damage resulting from improper vehicle care, harsh chemicals, or abrasive cleaning products applied after delivery.
- Pre-existing conditions not related to the repair performed.
- Damage caused by third-party modifications or repairs performed after our service.
9.4 Warranty on Parts and Materials
Parts and materials are subject to the manufacturer’s warranty, where applicable. Any warranty claims relating to parts will be handled in accordance with the manufacturer’s terms.
10. Payment Terms
10.1 Payment Due
Payment for services is due in full upon delivery of the repaired vehicle, unless other payment arrangements have been agreed upon in writing prior to the commencement of work.
10.2 Accepted Payment Methods
Millan Bumpers Plus accepts payment via methods communicated to you at the time of estimate confirmation, which may include cash, credit/debit cards, bank transfers, and other electronic payment systems.
10.3 Insurance Claims
If you are filing an insurance claim for the covered repair, it is your responsibility to coordinate with your insurance provider. Millan Bumpers Plus will provide insurance-grade documentation to support your claim upon request. The Company is not a party to your insurance contract and makes no guarantees regarding insurance reimbursement.
10.4 Non-Payment
In the event of non-payment, Millan Bumpers Plus reserves the right to exercise any legal remedies available under applicable Texas law, including the assertion of a mechanic’s lien on the vehicle in accordance with the Texas Property Code.
11. Customer Responsibilities
You agree to:
- Provide accurate, complete, and truthful information regarding the vehicle and the nature of the damage.
- Submit clear, representative photos to facilitate an accurate estimate.
- Remove all personal belongings and valuables from the vehicle before pick-up.
- Disclose any known pre-existing damage, mechanical issues, or safety concerns that could affect the repair or transport.
- Be available — or have an authorized representative available — at the agreed-upon delivery time and location.
- Review the completed repair at the time of delivery and promptly notify us of any concerns.
Failure to fulfill these responsibilities may affect the quality of our service and may limit your recourse under our warranty.
12. Limitation of Liability
To the maximum extent permitted by applicable law, Millan Bumpers Plus shall not be liable for:
- Any indirect, incidental, consequential, or punitive damages arising from the use of our services.
- Loss of use of your vehicle during the service period.
- Diminution in vehicle value not directly related to the quality of repair performed.
- Personal property left in the vehicle during the service period.
Our total liability to you for any claim arising from the services provided shall not exceed the total amount paid by you for the specific service giving rise to the claim.
Nothing in these Terms limits our liability for fraud, gross negligence, or any liability that cannot be excluded by law.
13. Privacy and Customer Information
Millan Bumpers Plus respects your privacy. Personal information collected in connection with our services — including your name, contact information, vehicle details, and photos — is used solely for the purpose of providing and improving our services.
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information with service providers who assist us in operating our business, subject to confidentiality obligations. We may also disclose information as required by law or to protect our legal rights.
By submitting photos of your vehicle, you grant Millan Bumpers Plus a non-exclusive, royalty-free license to use such photos for business purposes, including marketing and portfolio display, unless you explicitly opt out at the time of submission.
14. Cancellation and Rescheduling
You may cancel or reschedule a scheduled pick-up at any time prior to pick-up without charge, provided you give us reasonable advance notice. We ask for at least two (2) hours’ notice prior to the scheduled pick-up time.
If you cancel after our transport team is already en route to your location, a nominal cancellation fee may apply to cover transport costs. Any applicable fee will be communicated at the time of service confirmation.
Millan Bumpers Plus reserves the right to reschedule appointments due to circumstances beyond our control. We will notify you as promptly as possible and offer an alternative appointment.
15. Dispute Resolution
15.1 Good Faith Resolution
In the event of a dispute arising from or related to these Terms or our services, both parties agree to first attempt to resolve the matter through good faith negotiation. Please contact us directly to raise any concerns — we are committed to finding a fair resolution.
15.2 Governing Law
These Terms and any disputes arising hereunder shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any legal proceedings shall be conducted in the courts of Travis County, Texas.
15.3 Limitation on Claims
Any claim arising from or related to our services must be submitted within one (1) year from the date the services were completed, after which such claims are permanently barred.
16. Modifications to These Terms
Millan Bumpers Plus reserves the right to update or modify these Terms at any time. Changes will be effective upon posting of the revised Terms on our website or communication to our customers. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.
17. Entire Agreement and Severability
These Terms, together with any written estimate or service agreement provided to you, constitute the entire agreement between you and Millan Bumpers Plus with respect to the subject matter herein, and supersede all prior or contemporaneous communications, representations, or agreements.
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
18. Contact Information
If you have questions about these Terms or wish to discuss a concern, please contact us:
Millan Bumpers Plus
Austin, TX and Greater Austin Area
Service Hours: Monday – Saturday, 8:00 AM – 7:00 PM (Austin, TX time)
Contact: Via text, phone, or email as provided on our website.