FREQUENTLY ASKED QUESTIONS
Questions? We've Got Answers.
Everything you need to know about getting your car fixed — from your first photo to the moment we deliver it back, perfect. Can’t find what you’re looking for? Just send us a message.
Getting a Quote & Pricing
Simply text or email us a few photos of the damage. Our team reviews them and sends you a clear, itemized quote — usually within the hour. No shop visit, no appointment needed.
100%. There's no charge for the quote and no obligation to book. We just want to show you what we can do.
Most customers receive their estimate within the hour during business hours. We don't leave you waiting.
No problem — just send us photos and describe what happened. We'll tell you exactly what your car needs and what it will cost. No guesswork, no upsells.
Never. Your quote is your price. In the rare case that additional damage is discovered once we physically inspect the vehicle, we'll notify you and get your approval before doing any additional work — no surprise charges, ever.
Estimates are valid for 30 days from the date they're issued. If you take longer than that to move forward, just let us know and we'll confirm everything is still accurate before we begin.
Pickup, Delivery & Service Area
Yes — always. Pick-up and delivery anywhere in the greater Austin area is completely in-cluded with every service, at no extra charge.
Never. We come to you — at your home, office, or wherever is most convenient. No drop-off lines, no waiting rooms, no disruption to your day.
We serve the entire greater Austin, TX area. If you're unsure whether we reach your loca-tion, just ask — we'll do our best to accommodate you.
Just remove any personal belongings, valuables, or important documents beforehand, and let us know about any pre-existing damage or mechanical issues. From there, we handle everything.
Never. Your quote is your price. In the rare case that additional damage is discovered once we physically inspect the vehicle, we'll notify you and get your approval before doing any additional work — no surprise charges, ever.
Estimates are valid for 30 days from the date they're issued. If you take longer than that to move forward, just let us know and we'll confirm everything is still accurate before we begin.
Turnaround Time & Guarantee
Yes, for the majority of our services. Our 24-hour turnaround is a commitment, not just a goal. On rare occasions requiring extensive structural work, special-order parts, or ADAS recalibration, we'll confirm a revised timeline with you upfront — before we ever pick up your vehicle.
We handle collision and auto body damage, fender benders, bumper repair and replace-ment, paintless dent repair, headlight restoration and replacement, auto glass services, and blackout trim restoration. Not sure if your damage qualifies? Send us photos and we'll let you know.
Insurance & Vehicle Care
Absolutely. Your vehicle is fully insured from the moment we pick it up to the moment we return it. We treat every car like it's our own — because our reputation depends on it.
We provide full, insurance-grade documentation to support your claim. We're not a party to your insurance contract, so we can't guarantee reimbursement, but we make the process as smooth as possible.
Not at all. Many customers pay out of pocket to avoid premium increases on smaller re-pairs. We give you a clear, accurate quote upfront so you can decide what works best — and we're happy to provide documentation if you do choose to file a claim.
Many comprehensive auto insurance policies cover windshield repair and replacement, sometimes with no deductible for chip repairs. We recommend checking with your insurer, and we'll provide documentation to support your claim either way.
Vehicles We Work On
All makes and models. We have particular expertise with luxury and high-end vehicles — BMW, Mercedes-Benz, Lexus, Audi, Porsche, and Tesla owners trust us because we meet the standards these vehicles demand, every time.
Payment
Payment is due in full upon delivery of your repaired vehicle, unless other arrangements have been made in writing beforehand. We accept a range of payment methods, which we'll confirm with you when your estimate is approved.
Our team is available Monday through Saturday, 8 AM–7 PM, Austin, TX time. Text messag-es are monitored closely, so you won't be left waiting long even outside a quick reply win-dow.
Service-Specific Questions
Auto Body Repair
Send us photos and we'll tell you exactly what it needs. We assess every job individually and only recommend what's truly necessary — no upsells, no guesswork.
Yes — guaranteed. Our advanced digital color-matching technology ensures the repair blends seamlessly with your vehicle's original factory finish, even under direct sunlight.
Fender Bender Repair
"Minor" is relative — we handle everything from a light paint scuff to moderate panel dam-age and misalignment. Not sure if your damage qualifies? Send us photos and we'll tell you exactly what we can do and what it will cost.
Bumper Repair & Replacement
Send us photos and we'll tell you exactly what it needs. In most cases, repair is the right call and saves you money. When replacement is necessary, we'll explain why and walk you through your options.
Absolutely. We use advanced digital color-matching technology to replicate your vehicle's original finish precisely, on every make, model, and color.
Headlight Restoration & Replacement
Just send us a few photos. Our team will assess the condition and tell you exactly what's needed. If restoration is an option, we'll recommend it — it's faster and more affordable. If the housing is cracked or too far gone, we'll be upfront about that too.
Our professional-grade UV-resistant coating lasts significantly longer than DIY kits. With proper care, expect years of clear, bright headlights — not just a few months.
Auto Glass Services
It depends on the size, depth, and location of the damage. Many chips and short cracks can be repaired quickly and affordably. If the damage is too large or too close to the edge to repair safely, we'll tell you upfront and walk you through replacement options.
In most cases, chip and crack repairs are nearly invisible — especially when addressed early. We'll always tell you exactly what to expect before we start.
Paintless Dent Repair (PDR)
PDR uses precision tools to gently massage dents back into their original shape from be-hind the panel, without breaking or repainting the surface. When the paint is intact and the dent isn't too deep, it's the most effective and most paint-preserving option available.
Absolutely — PDR is the gold standard for hail damage repair, whether it's a few dents or full-vehicle coverage from a serious storm.
Blackout Trim Restoration
Send us photos and we'll tell you exactly what's possible. Most faded trim — even heavily oxidized or chalky plastic — responds very well to professional restoration. If a piece is cracked or physically damaged, we'll let you know your replacement options upfront.
Completely different. Consumer sprays coat the surface temporarily and wash off quickly. Our professional compounds penetrate the plastic, restoring it from within, then seal it with a UV-resistant protective coat.
Still Have Questions? Just Send Us a Photo.
We’re happy to walk you through anything we didn’t cover here. The fastest way to get answers is to send us photos of the damage — we’ll take it from there.